Refund Policy
At ZentrixDigiStore.com, we provide digital products such as digital files, templates, website resources, software, and other downloadable digital products. Due to the nature of digital products, once a purchase has been completed and the product has been downloaded or accessed, the sale is generally considered final.
1. No Refund Policy
Since digital products cannot be physically returned, all sales are generally final. However, a refund may be considered in the following situations:
- You accidentally made a duplicate payment for the same product.
- The purchased product file is corrupted, defective, or inaccessible, and our support team is unable to resolve the issue.
- You have been charged for a transaction but did not receive access to the purchased product due to a technical issue on our side.
Refund requests are reviewed on a case-by-case basis.
2. Product Issues
If you experience any problem with a product purchased from ZentrixDigiStore.com:
- Contact our support team within 7 days of purchase.
- Provide your Order ID and a clear description of the issue.
- If applicable, provide screenshots or other relevant information so that we can verify and resolve the problem.
We will make reasonable efforts to resolve genuine product-related issues before considering a refund.
3. Technical Support
We provide reasonable technical assistance to help customers access and use their purchased digital products correctly.
However, technical support does not include:
- Custom development or modification of products.
- Website customization.
- Installation services, unless specifically mentioned with the product.
- Resolving problems caused by third-party software, hosting providers, plugins, themes, or services that are not provided by ZentrixDigiStore.com.
4. Agreement
By completing a purchase on ZentrixDigiStore.com, you acknowledge that you have read and agreed to this Refund Policy and understand that digital product purchases are generally final and non-refundable, except where a refund is specifically approved under the circumstances described above.
ZentrixDigiStore.com reserves the right to review and determine refund requests based on the individual circumstances of each case.